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FAQs


  • RESERVING GOODS AND PLACING AN ORDER
  • DELIVERY AND PICK-UP INFORMATION
  • CUSTOMER PICK-UP AND RETURN INFORMATION
  • GENERAL QUESTIONS
 

RESERVING GOODS AND PLACING AN ORDER

How do I make a reservation?

A reservation can be made by either calling the office or requesting an online quote. If you request an online quote a member of our staff will: contact you, confirm details, and then place an order. After your order has been placed, a confirmed contract will be sent to you to review and sign. 25% down is required in order to reserve and confirm your rental items. You may do this by telephone with a Visa or MasterCard, by check, or you may visit our office to handle payment.      

I would like a tent, however, I'm not sure what size will fit. Can you help?
 
Yes! Our professionals are happy to measure the site for you. Call the office to schedule an appointment.
 
What if my tent cannot be staked into blacktop/concrete or cannot be staked due to utility lines or a sprinkler system?
 
Frame Tents can be secured with water barrels instead of staking. However, according to safety issues, larger tents cannot be anchored by barrels. 1,000 pound concrete blocks for larger frame tents and clear span structures can be used. Our office staff will assist you.

Do you provide additional insurance? What does this cover?

On your contract, there is an option to either 'Accept' or 'Decline' an Accidental Damage Waiver. This is explained on the back of the contract (see Terms & Conditions # 4) This option does not cover theft or vandalism. Click here to download and review our damage waiver.

When is my final balance due after I initially pay my deposit?

Payment is required in full at time of delivery or before.
 
How late is too late to request a quote online and expect requested services to be performed?
 
Because O'Neil Tents wants each event we work on to be the best it can, we ask that you request your quote online as far in advance as possible. In order to assure quality, we pull items from our inventory ahead of time to clean and inspect for damage. Linen orders must be placed at least 3 weeks in advance. If linen orders are not placed at 3 weeks out from the event date, O'Neil cannot guarantee availability of the items that you request.
 
Note: Quotes placed online are not considered an order until you are contacted by an O'Neil representative, your request is confirmed as available, and a deposit is paid.

 
DELIVERY AND PICK-UP INFORMATION

I need to have my items delivered and picked up at certain times. Is this a problem?

We start planning deliveries days before events. The majority of our customer's events happen during the weekend. Because of this, we sometimes need to push our deliveries back one to two days. If this happens, you will be informed of the change at least 24 hours before your original delivery date. Please give all available phone numbers to our office staff in order to confirm your delivery. Depending on your event, we may be able to work with your delivery/pick up times. We need to know when placing your order if there are any concerns you may have due to any special times.
 
Do I need to be on site at the time of my delivery or at time of pickup?
 
We would recommend being on site during a delivery so you can count and sign that all items were received. If for some reason you are unavailable, make sure all items are paid for in advance and provide a secure area for drop off. You are responsible for the items left at your delivery site during the time they are dropped off until the time we pick them up. If you are unable to be on site at time of pickup, please make sure all items are accessible by our team.
 
How do I leave the Rental Equipment when the event is over?
 
Be sure to have your tables and chairs taken down, neatly stacked, and in the same area as delivered. Setup and take down of tables and chairs is a service we provide at an additional cost. Arrangements for setup/take down must be made in advance.

Will delivery charges be applied to my order?
 
Delivery charges may be applied based on size of your order, delivery location, and time of year. Customer Pick-Up and Return on applicable orders is always available at no extra charge.
 

 
CUSTOMER PICK-UP AND RETURN INFORMATION
 
When may I pick up and return my rental items?
 
For Customer Pick-Up and Return orders, we are only open Monday thru Friday 9:00 a.m. until 4:00 p.m. We are also closed from noon-1:00 p.m. for lunch.
 
What do I need to bring with me in order to pickup my reservation?
 
We require a security deposit on Visa/MasterCard only. We will not accept debit cards for deposit but they are okay for payment of your rental equipment. Please have this with you when picking up your order. We will also need you to provide proper identification when picking up an order. This is for security purposes only. We ask that you arrive in a vehicle appropriate for transporting our equipment (trucks or vans are ideal). If there are any questions regarding the safety of our equipment in your possession then we reserve the right to refuse your rental.
 
 

 
GENERAL QUESTIONS
 
Where are you located and what are your office hours?
 
We are located on the Southeast side of Columbus in Canal Winchester off of 33 and Gender Road. Click this link to locate us on Google Maps. Our office hours are Monday thru Friday 8:00 a.m. until 4:30 p.m. Our office is closed Saturday and Sunday.

What if I have an emergency with my Rental Equipment and the office is closed?

If you call our office and you receive voice mail, please leave a message at ext. 611. We will call you as soon as we are able. During the weekend, we check messages regularly and will promptly return your call.

When do I need a tent permit?
 
The state of Ohio requires a permit for all tents and membrane structures (air inflated or frame covered structure) over 200 square feet, and canopies (open sides at least 75%) over 400 square feet.

With the following exceptions:

  1. Tents used exclusively for recreational camping purposes.
  2. Canopies open on all sides which comply with all of the following:
    2.1. Individual canopies having a maximum size of 700 square feet (~ 26' by 26')(65m square).
    2.2. The aggregate area of multiple canopies placed side by side with a minimum clearance of less than 12 feet (3658mm), not exceeding 700 square feet (65m squared).
    2.3. A minimum clearance of 12 feet (3658 mm) to all structures and other tents.

Note: Towns and cities may have their own guidelines but generally follow the rules put forth by the State. We can help you obtain the necessary information when you speak with our service representatives.

O'Neil Tents & Party Supply
895 W. Walnut Street
Canal Winchester, OH 43110
1-800-Rentent
614-837-6352 Contact Us

We Offer

Tents - Tables & Chairs - Special Events Equipment - Outdoor Equipment - Linens - Beverage Services - Miscellaneous Items - Unusual Items (If we don't have them, we'll help you find them.)

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