Our office staff will assist you in placing an order according to your needs. You may call our office, or make a reservation on line. After you place an order, we will mail you a contract to review and sign. We also require a 25% deposit in order to reserve and confirm your rental items. You may do this by telephone with a Visa or Mastercard, by mail with a check, or you may visit us at our office to handle payment.

We are located on the Southeast side of Columbus in Canal Winchester off of 33 and Gender Road. See our map on our Get Directions page. Our office hours are Monday through Friday 8:00 a.m. until 4:30 p.m. Our office is closed Saturday and Sunday.

If you call our office and you receive Voice Mail, please leave a message. We will call you as soon as we are able. During the weekend, we check Voice Mail periodically and we will promptly return your call.

We require payment in full at the time of delivery or before.

Usually, yes. We start deliveries days before events. The majority of our customer's events happen during the weekend because of this, we sometimes need to push our deliveries back one to two days. If this happens, we will inform you of the change at least 24 hours before your original delivery date. Please give all available phone numbers to our office staff in order to confirm your delivery. Depending on your event, we may be able to work with your delivery/pick up times. We need to know when placing your order if there are any concerns you may have due to any special times. We will be able to let you know that it is or is not possible.

On your contract, there is an option to accept or decline an accidental damage waiver. This is explained on the back of the contact (see Terms & Conditions # 4) This option does not cover theft or vandalism.

Yes, however, due to the amount of changes we receive each day, we prefer all changes to be in writing mailed, emailed, or faxed to us as soon as possible. This is to ensure all changes get made accurately and on a timely basis.

We would recommend being on site during a delivery. This is because you can count and sign that all items were received. If for some reason you are unavailable, make sure all items are paid for in advance and provide a secure area to allow all items to be dropped off. You are responsible for the items left at your delivery site location during the time they are dropped off until the time we pick them up. If you are unable to be on site at time of pickup, please make sure all items are ready to be picked up. Again, make sure they are in a secure area and have full access of all items and we will pick them up.

Be sure to have your tables and chairs taken down, neatly stacked, and in the same area as delivered. Padded Folding chairs must be placed back in bags before pickup. Setup and take down of tables and chairs is a service we provide at an additional cost. Arrangements for setup/take down must be made in advance. All china/glassware/utensils must be completely rinsed after use or additional charges will apply. Also, return all equipment to appropriate containers.

There is an option of ordering a Fiesta Frame Tent to be anchored to Water Barrels instead of staking. However, according to safety issues and the weight of the Aluminum Frame, larger tents cannot be anchored. Ask our office staff to assist you.

Yes! Please call to discuss your event with our office staff and we can recommend a size for you and discuss optional styles. We have hundreds of different sizes to meet your specific needs.

Yes! We have a representative that can measure the site for you. Either meet him on-site or he can stop by. Call us for details.

For Customer Pickup & Return orders, we are only open Monday through Friday 9:00 a.m. until 4:00 p.m. We are also closed from noon-1:00 p.m for lunch.

We require a security deposit on Visa/Mastercard, Check, or Cash. Please have this with you when picking up your order. We will also need you to provide proper identification when picking up an order. This is also for security purposes only. You will be required to show up at our shop with the appropriate vehicle. If there are any questions regarding the safety of our equipment in your possession then we reserve the right to refuse your Rental.